Katy presenting to people in work attire sitting at board table

Everyone's focused on the tech… but who's managing
the shift?

GoodShift Co. is a boutique digital change management consultancy supporting Australian and NZ organisations navigating complex technology implementations.

We specialise in the people side of ERP implementations: the area most projects underinvest in, yet the one that ultimately determines whether your technology investment delivers real value.

We work across a broad ecosystem of leading platforms including D365, SAP, Oracle, TechnologyOne, Salesforce, and other majors, partnering closely with the people who use them, and staying until the shift is real.

We've been doing this work since 2013.

More about us

Digital Change Management

The tech is complex,
but people are harder -
that's our sweet spot.

Too many digital implementations go live,
but the expected benefits never arrive.

The system works, but the people don't shift.

Let’s talk real shift

A great team driving good shifts.

Meet our people

Customer Stories

The shifts
we've made.

Organisations we've shifted. Coming in when they needed, and guiding them through to realisation and long-term adoption.

See how we've helped

From workarounds to a working system

How embedded ERP change management helped a national Australian trade distributor through a complex Dynamics 365 implementation without impacting customers, staff or momentum.

Read on...

Where are you
right now?

Picket line of workers in hi-vis shirts and placards that ready "no system change"

Internal Resistance

We're mid-implementation and the people aren’t on board.

The SI is on track. Our people are not.

Resistance mid-implementation is rarely about the technology. It's more likely inadequate user consultation and the disruption people are being asked to absorb on top of their actual jobs. By the time you see it, it’s been building for months.

We come in, identify where it's coming from and why, then work through it without derailing the people or the timeline. Sometimes that's stakeholder engagement, sometimes retraining. Often it’s both.

Let's talk shift

Boot of a silver car with a yellow plate with black 'L' on it indicating they are learning

First-time Implementation

This is our first major implementation.

We've never done this before. There’s a lot riding on getting it right.

First-time implementations often have no intuition for change and no memory of what worked last time, because there wasn’t one. The organisation is learning how to change while trying to change.

Embedded from project initiation, we build change capability from scratch alongside technical delivery. So when go-live arrives, your people are engaged and ready.

Shift like a Pro

a silver switch pointing toward a red label marked 'off' and facing away from a green label marked 'on'

Pre Go-live Jitters

We're about to go live and people aren't ready.

Resistance is building and we’re running out of time.

Late-stage resistance can be the most expensive. The technical work is largely done. The go-live date is fixed. And now the people problem is visible in a way it wasn't six months ago.

We specialise in the final stretch: rapid stakeholder assessment, targeted intervention, and focused readiness work that doesn't require moving the goalposts to be effective.

Lets Get You Shifted

We've Been Burned Before

We've been burnt in the past, and now we know better.

This time, we want more focus on the people as part of our digital upgrade.

A poor implementation leaves scars. Cynicism toward the next project, a workforce that has learned not to trust the promises, and leadership that is cautious about committing again.

We know what a people-first rollout looks like, because we've delivered them in organisations that started exactly where you are now. We also know how to move at a pace that rebuilds confidence rather than tests it.

Ready to douse the flames?

a laptop computer on fire with flames coming off the screen

Busy excel worksheet with pie charts and coloured cells full of text and numbers with blue handwritten arrows

The Spreadsheet is Back

We went live. But… then the spreadsheets crept back in.

The system is in place, yet the workarounds persist.

A system that technically works but isn't used is still a failed implementation. Workarounds are a symptom of adoption that stalled, and they compound over time as undocumented processes accumulate and people revert to doing things the old way.

We diagnose what broke down in adoption and run targeted programs to shift behaviour. The system is live; we get your people using it properly.

Lets Talk Real Adoption

Our services

How we
help you shift.

Learn more

End-to-end change management

Change activities mapped to your project milestones

Adoption and capability programs

Our insights & news

Shift
happens.

Our insights

Five Ways Independent Digital Change Management Reduces the Risk of ERP Implementation Failure

12 June 2026

ERP implementations rarely fail because of technology. They fail when people don't adopt it. Here's how independent change management reduces that risk.

Katy founder looking at ipad with two warehouse workers standing in front of worksite

Everyone's focused on the tech… but who's managing the shift?